How can we help?
Get help with your account, connected health data, subscription, or anything else in Anivya.
Pick a topic.
Choose the area closest to your question and email us. The subject line is filled in for you, so your message reaches the right place.
Account access and sign-in
Trouble getting into your account or signing in on a device.
Email about thisSubscriptions, trials, and purchases
Questions about your plan, a free trial, or something you bought in the app.
Email about thisHealth data and wearable sync
Connecting a source, or data that isn't showing up the way you expect.
Ani, workouts, nutrition, habits, and app features
How something in Anivya works, or a feature that isn't behaving as it should.
Email about thisPrivacy, data export, and account deletion
Getting a copy of your data, or removing your account. You can also read the account deletion and privacy pages below.
Email about thisThat's fine. Email support@anivya.health and tell us what happened.
Before you write in.
How do I contact Anivya support?
Email our support team at support@anivya.health and tell us what happened. A real person reads every message.
How quickly will I hear back?
We usually reply within two business days.
What should I leave out of my email?
Please do not email passwords, API keys, payment-card details, or complete health reports.
A screenshot with sensitive details hidden is usually enough for us to understand the problem.
Where can I suggest a feature or vote on ideas?
Visit Anivya Feedback to request features, vote on ideas, follow their progress, and tell us what is working well.
Feedback posts may be public. Do not include health readings, medical details, account information, or other sensitive data.
How do I delete my account or learn how my data is handled?
See Account deletion for how to remove your account, and the Privacy policy for how your data is handled. You can also email support with privacy, data export, or deletion questions.
Is Anivya a medical or emergency service?
No. Anivya is a wellness product, not an emergency or medical service. If you may be experiencing an emergency, contact your local emergency services.
Help shape Anivya.
Visit Anivya Feedback to request features, vote on ideas, follow their progress, and tell us what is working well.
Feedback posts may be public. Do not include health readings, medical details, account information, or other sensitive data.
Policies and your data.
Anivya is a wellness product, not an emergency or medical service. If you may be experiencing an emergency, contact your local emergency services.